Our InnoTrans Highlight: Meet KiKi

our new AI-agent for ticketing and trip planning

At the InnoTrans in Berlin, we presented our newest exhibition highlight: KiKi, our smarte agent for custom trip planning and ticket purchasing.

KiKi brings digital customer service to the next level. The innovative app provides passengers with an intuitive chat dialog that makes trip planning as easy as texting a good friend.

KiKi Key Features:

• Smart trip planning: KiKi responds to EFA requests over a modern MCP server (model context protocol) and offers custom-planned trip options in real-time.
• Seamless ticket purchasing in a chat: an integrated purchasing dialog guides users to the correct ticket. The transaction runs smoothly through the MENTZ ticket shop, and tickets can be accessed directly in the app.
• Highest security & full range of tickets: ticket purchase is safely-designed for maximum security through user registeration and login. Passengers have access to the full range of tickets – including monthly and seasonal tickets.
• Maximum flexibility: whether as a standalone app, an interactive feature on your website, or integrated into an existing app like Gullivr – KiKi easily adapts to any environment.
• Future-proof: system architecture was designed to be able to add modern CiBo systems (check-in/be-out).

Experience the future of ticketing and try out the Kiki chat for yourself.