MENTZ EMS – Improved Passenger Information for the Westphalia-Lippe Transport Association (NWL)

Cooperation partners “Westphalia-Lippe Transport Association (NWL)” and “Westphalia Transport Authority (WVG)” recently started using the MENTZ Event Management System (EMS) along with other transport companies and authorities in the region. The system reliably informs passengers about delays, construction sites, and cancellations when they happen.

Most importantly, the NWL’s EFA journey planning system is supplied with service disruption notifications. “Having recently launched the EMS system and EMS2EMS interface, the NWL and its partners are now able to exchange EMS events. This feature saves time and personnel resources and help keep passenger information consistent,” emphasized Nadja Winter, Project Manager at MENTZ.

In the future, additional interfaces will be added for incoming notifications to help replace the previous incident reporting system (ICS), which was also developed by MENTZ.

By switching over to the new EMS, the NWL continues to automate the flow of notifications and messages in the system. It also reduces the number of errors that can occur when creating passenger information. “On the whole,” said Winter, “offering more consistent and personalized passenger information contributes to greater acceptance and attractiveness of public transport services.”

The MENTZ EMS is also able to supply a range of social media channels like X (formerly Twitter) and Facebook with delay notifications. Custom push messages can also be sent to passengers’ phones about individual routes and connections. Other subscriber systems can be supplied with delay notifications if they can process standard interfaces like SIRI SX or VDV 736. The MENTZ EMS allows planners the ability to conveniently pre-plan recurring scenarios, like construction sites or major events, and their impact on transport punctuality and availability. In just a few clicks, control center staff can simultaneously supply multiple systems with new notifications in a matter of seconds. Even the public address system that is used on platforms can be automated using the MENTZ EMS.